Mercedes Benz PART AND REPAIR
THIS LIMITED WARRANTY COVERS:
* Defects: Mercedes-Benz USA, LLC (MBUSA) warrants to the original purchaser and
each subsequent owner of genuine Mercedes-Benz, parts, equipment, or factory
approved accessories, except tires, installed on a Mercedes-Benz vehicle which
is operated in the USA under normal use and service, to be free from defects in
material and workmanship.
* Any Mercedes-Benz Passenger Car or Light Truck Dealer: Any authorized
Mercedes-Benz Center (passenger car or light truck, as applicable) of the
purchaser’s choice will, without charge, perform warranty repairs or
replacements. The purchaser must return the defective part or accessory to the
dealer’s place of business during normal service hours. A reasonable time should
be allowed for performance of the repair after taking the part to the
Mercedes-Benz Center.
* Warranty Period: This warranty is for 12 months, unlimited mileage from date
of purchase.
* Transmissions are warranted for 24 months or 24,000 miles, whichever comes
first, from date of purchase.
* Engines and long blocks are warranted for 48 months or 50,000 miles, whichever
comes first, from date of installation.
* Trailer, hitches, carriers, wind deflectors, grill guards, step bars, fender
flares, running boards, spoilers and fog lights are warranted for 48 months or
50,000 miles, whichever occurs first, if installed prior to or at retail
delivery of a new Mercedes-Benz vehicle. This warranty will only be for the
remaining portion of the New Vehicle Limited Warranty or 12 months with
unlimited mileage, whichever is longer from the date of purchase, if these
accessories are installed after retail delivery of a new Mercedes-Benz vehicle.
This warranty applies only if the accessories listed above are installed by
MBUSA or an authorized Mercedes-Benz Center. If these accessories are installed
after expiration of the New Vehicle Limited Warranty or are sold
over-the-counter, the 12 months/unlimited mileage warranty from date of purchase
applies.
* Remote key replacement batteries are covered for 90 days from the battery
purchase date.
* MB cellular telephone replacement batteries are covered for 12 months from the
battery purchase date. For vehicle batteries, see Vehicle Battery Limited
Warranty.
* Warranty Starts: The warranty period starts from the date of purchase of the
part or accessory. The dealer (passenger car or light truck, as applicable) must
be furnished with the customer’s copy of the original sales receipt on counter
sales or the customer’s copy of the repair order on dealer installations to
validate the date of purchase.
* No Charge: Warranty repair will be made at no charge for parts and labor when
performed at an authorized Mercedes-Benz Center (Passenger Car or Light Truck,
as applicable).
THIS LIMITED WARRANTY DOES NOT COVER:
* Tires: Replacement tires are warranted by the tire manufacturer.
* Damage Due to Accidents, Misuse or Negligence: Parts damaged due to abuse,
misuse, neglect, alteration or accident, or which have been improperly
installed, repaired, lubricated, or used in applications for which they were
either not designed or approved by MBUSA. Defects or damage from improper
testing, operation, maintenance, adjustment, or alteration or modification of
any kind.
THIS LIMITED WARRANTY DOES NOT COVER:
* Normal Maintenance Is at Owner’s Expense: The expense for cleaning, adjusting,
or replacing of parts, such as air, oil, and fuel filters, windshield wiper
blades, light bulbs, distributor points, or condensers, in the course of normal
maintenance is the owner’s responsibility. The expense for replacing spark plugs
that are oil or lead fouled or which fail due to the use of low grade fuel,
improper selection of heat range or mis-application is the owner’s
responsibility.
* Damage Cause by Repair Parts: Malfunctions cause by the use of other than
original Mercedes-Benz service parts and accessories.
* Damage From the Environment: Parts made from cloth or leather (upholstery,
convertible tops, trim items) wood, paint or chrome, which have been affected by
airborne fallout, such as chemical and tree sap, or by road salt, hail,
windstorm or other environmental factors. Damage caused by an act of God,
including without limitation, earthquake, fire, flood, storms or other acts of
nature.
* Damage to Glass: Glass breakage or scratches are not covered unless positive
physical proof of a manufacturing defect can be established.
* Non-M-B Center Installation: Labor for removal and replacement of defective
parts and accessories sold by an authorized Mercedes-Benz Center (passenger car
or light truck, as applicable), if the subsequent repair is performed by a
non-authorized repair facility. Labor charges shall be paid only for services
provided by an authorized Mercedes-Benz Center (Passenger Car or Light Truck, as
applicable).
* Non-Defective Parts: All parts, including parts sold over-the-counter (non-M-B
Center installation) are subject to warranty parts testing. If a warranty part
test result shows "No trouble found," MBUSA will debit the dealer for the entire
claim. For parts sold over the counter, the dealer is entitled to recover any
expenses from the installer.
* Transferred Parts: Service parts equipment and accessories transferred between
vehicles after installation are no longer covered by this warranty.
* Extra Expenses: This warranty does not cover payment for loss of use of the
vehicle during warranty repairs nor lodging bills, substitute transportation,
rentals, other travel costs, towing, telephone calls, loss of pay or any other
indirect or consequential damage.
THINGS YOU SHOULD KNOW ABOUT THE MERCEDES-BENZ VEHICLE SERVICE PARTS AND
ACCESSORIES LIMITED WARRANTY:
* General: Our intention is to repair under warranty, without charge to you,
anything which is our fault that goes wrong with an original Mercedes-Benz
service part or accessory that you purchased from and had installed by an
authorized M-B Center (Passenger Car or Light Truck, as applicable). All we ask
is that you properly maintain and care for the part or accessory and that you
have warranty repairs performed by the applicable authorized Mercedes-Benz
Center. Please note the difference between "defects" and "damage" as used in the
warranty. Defects are covered since we, the distributor, are responsible.
Conversely, we have no control over damage caused by such things as, but not
limited to, collision, misuse, and lack of maintenance. Therefore, damage for
whatever reason is not covered by the warranty.
* Maintenance Services: Are not covered by the warranty, since it is the owner’s
responsibility to maintain the vehicle according to the maintenance requirements
provided.
* Customer Repair Order: Your servicing M-B Center will give you a copy of the
repair order on all warranty repairs performed. Please keep this copy with your
vehicle records.
WHAT TO DO IF THERE IS A QUESTION REGARDING THE LIMITED WARRANTY:
The satisfaction and goodwill of Mercedes-Benz owners is a primary concern to
Mercedes-Benz passenger car or light truck dealers and MBUSA. In the event a
warranty matter is not handled to your satisfaction, the following steps are
suggested:
FIRST - Discuss the problem with your Mercedes-Benz Center’s management. Talk to
the Service Manager, then if you still have questions, discuss them with the
Mercedes-Benz Center’s owner.
THEN - Request Clarification - If unanswered questions remain, contact
Mercedes-Benz USA, LLC, Customer Assistance Center, One Mercedes Drive,
Montvale, New Jersey 07645-0350. 1-800-FOR-MERCedes
The Customer Assistance Center may ask for the following Information:
1. Year and model of vehicle.
2. Vehicle Identification Number (VIN) stamped on Windshield tag.
3. Date part was purchased.
4. Your M-B Passenger Car or Light Truck Center’s name.
5. Nature of problem.
Distributor in the United States:
MERCEDES-BENZ USA, LLC.
One Mercedes Drive, P.O. Box 350
Montvale, New Jersey 07645-0350
www.MBUSA.com
This warranty gives you specific legal rights and you may also have other rights
which vary from state to state.
THIS IS THE ONLY WARRANTY GIVEN WITH THE PURCHASE OF MERCEDES-BENZ SERVICE
REPLACEMENT PARTS, EQUIPMENT, OR ACCESSORIES. THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION
OF THE WARRANTY OUTLINED ABOVE FROM THE DATE OF PURCHASE. DAIMLERCHRYSLER AG,
MERCEDES-BENZ U.S. INTERNATIONAL, INC., MERCEDES-BENZ USA, LLC, MERCEDES-BENZ
SERVICE CORPORATION OR THE MERCEDES-BENZ CENTER (PASSENGER CAR OR LIGHT TRUCK,
AS APPLICABLE) NEITHER ASSUME NOR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR THEM
ANY OTHER LIABILITY IN CONNECTION WITH SUCH PARTS, EQUIPMENT OR ACCESSORIES.
NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR CONSEQUENTIAL
DAMAGE SUCH AS, DAMAGE OR INJURY TO PERSON OR PROPERTY OR LOSS OF REVENUE WHICH
MIGHT BE PAID, INCURRED OR SUSTAINED BY REASON OF THE FAILURE OF ANY PART OR
ASSEMBLY WHICH MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE TERMS OF THIS
WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages or limitation on how long an implied warranty lasts, so
the above limitation may not apply to you.
THIS LIMITED WARRANTY COVERS:
* Defects: Mercedes-Benz USA, LLC. (MBUSA) warrants to the original purchaser
and each subsequent owner of a Mercedes-Benz original or genuine service
replacement battery installed in a Mercedes-Benz vehicle which is operated in
the USA under normal use and service to be free from defects in material and
workmanship.
* Any Mercedes-Benz Passenger Car Or Light Truck Dealer: Any authorized
Mercedes-Benz Center (passenger car or light truck, as applicable) of the
purchaser’s choice will, without charge, perform warranty repairs or
replacements. The purchaser must return the defective battery to the dealer’s
place of business during normal service hours. A reasonable time should be
allowed for analysis of the battery and vehicle charging system after taking the
part to the Mercedes-Benz Center for performance of the battery replacement.
WARRANTY PERIOD:
1. Original (Factory) Installed Battery
The warranty period is for 48 months or 50,000 miles, whichever comes first.
2. Replacement Battery
2.1 If a replacement battery is installed while the vehicle is under the terms
of the Limited Warranty for Original Installed Battery (see 1):
The replacement battery is warranted for the remainder of the original installed
battery warranty terms.
2.2 Any replacement battery purchased on or after August 1, 2000 at total
customer expense is covered for a warranty period of 24 months, unlimited
mileage from the date of purchase. Warrantable repairs will be made at no charge
for parts and labor when performed at an authorized Mercedes-Benz Center
(passenger car or light truck, as applicable).
2.3 If a replacement battery purchased prior to August 1, 2000 at total customer
expense becomes defective, it will be replaced free of charge during the first
24 months from the date of purchase. If the replacement battery fails between
the 25th and 48th month, an adjustment charge according to the following table
is in effect:
Service Customer Pays % of Months Suggested Retail Price
25-36 50%
37-48 75%
Any service or installation charge will be at the owner s expense, except during
the 24 month free-of-charge replacement period. The M-B Center (Passenger Car or
Light Truck, as applicable must be furnished with the customer’s copy of the
original sales receipt on counter sales or the customer copy of the Repair Order
on dealer installations to validate the date of purchase.
THIS LIMITED WARRANTY DOES NOT COVER:
* Discharged Batteries that can be recharged and returned to service.
* Broken containers, covers or terminals.
* Damage due to charging system failure (unless the failed part was covered
under the New Vehicle Limited Warranty or Service Parts and Accessories
Warranty), negligence, abuse, lack of proper maintenance, accident, fire,
improper installation or jump starting, charging in reverse, or freezing.
* Batteries Transferred between vehicles after installation are no longer
covered by this warranty.
* Extra Expenses: This warranty does not cover payment for loss of time,
inconvenience, loss of vehicle use or other incidental or consequential damages,
including but not limited to loss of use of the vehicle, lodging bills,
substitute transportation rentals, other travel costs, towing, telephone calls,
loss of pay. Failures which occur outside of the United States.
* Improper Applications, such as batteries of an electrical size (Ah rating)
smaller than the one specified by Mercedes-Benz or used in applications for
which they were not designed.
* Batteries That Failed due to the use of other than original Mercedes-Benz
service parts and accessories.
* Normal Maintenance Is Owner’s Expense: Checking of electrolyte level as
described in the vehicle Operator Manual and related expenses are the owner’s
responsibility.
* Non-M-B Center Installation: Labor for removal and replacement of a defective
battery sold by an authorized Mercedes-Benz Center (Passenger Car or Light
Truck, as applicable), if the subsequent repair is performed by non-authorized
repair facility. Labor charges shall be paid only for services provided by an
authorized Mercedes-Benz Center (Passenger Car or Light Truck, as applicable).
* Non-Defective Parts: All parts, including parts sold over-the-counter (non-M-B
Center installation) are subject to warranty parts testing. If a warranty part
test result shows ‘No trouble found’, MBUSA will debit the dealer for the entire
claim. For parts sold over the counter, the dealer is entitled to recover any
expenses from the installer.
THINGS YOU SHOULD KNOW ABOUT THE MERCEDES-BENZ VEHICLE BATTERY LIMITED WARRANTY:
* General: Our intention is to repair under warranty, without charge to you,
anything which is our fault that goes wrong with a Mercedes-Benz battery that
you purchased from and had installed by an authorized M-B Center (passenger car
or light truck, as applicable). All we ask is that you properly maintain and
care for the battery and that you have warranty repairs performed by the
applicable authorized Mercedes-Benz Center.
Please note the difference between "defects" and "damage" as used in the
warranty. Defects are covered since we, the manufacturer or distributor are
responsible. Conversely, we have no control over damage caused by such things
as, but not limited to collision, misuse, and lack of maintenance. Therefore,
damage for whatever reason is not covered by the warranty. Maintenance services
are also not covered by the warranty since it is the owner’s responsibility to
maintain the vehicle according to the maintenance requirements provided.
* Customer Repair Order: Your servicing M-B Center will give you a copy of the
Repair Order on all warranty repairs performed. Please keep this copy with your
vehicle records.
WHAT TO DO IF THERE IS A QUESTION REGARDING THE LIMITED WARRANTY:
The satisfaction and goodwill of Mercedes-Benz owners is of primary concern to
Mercedes-Benz passenger car or light truck dealers and MBUSA. In the event a
warranty matter is not handled to your satisfaction, the following steps are
suggested:
FIRST - Discuss the problem with your Mercedes-Benz Center’s management. Talk to
the Service Manager, then if you still have questions, discuss them with the
Mercedes-Benz Center’s owner.
THEN - Request Clarification - If unanswered questions remain, contact
Mercedes-Benz USA, LLC., Customer Assistance Center, One Mercedes Drive,
Montvale, New Jersey 07645-0350.1-800-FOR-MERCedes
The Customer Assistance Center may ask for the following information:
1. Year and model of vehicle.
2. Vehicle Identification Number (VIN) stamped on windshield tag.
3. Date battery was purchased.
4. Your M-B Passenger Car or Light Truck Center’s name.
5. 5. Nature of problem
This warranty gives you specific legal rights and you may also have other rights
which vary from state to state. THIS IS THE ONLY WARRANTY GIVEN WITH THE
PURCHASE OF A MERCEDES-BENZ SERVICE REPLACEMENT BATTERY. THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE
DURATION OF THE WARRANTY OUTLINED ABOVE FROM THE DATE OF PURCHASE.
DAIMLERCHRYSLER AG, MERCEDES-BENZ U.S. INTERNATIONAL, INC., MERCEDES-BENZ
SERVICE CORPORATION, MERCEDES-BENZ USA, LLC, OR THE MERCEDES-BENZ CENTER
(PASSENGER CAR OR LIGHT TRUCK, AS APPLICABLE) NEITHER ASSUME NOR AUTHORIZE ANY
OTHER PERSON TO ASSUME FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH SUCH
BATTERY. NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR
CONSEQUENTIAL DAMAGE SUCH AS, DAMAGE OR INJURY TO PERSON OR PROPERTY OR LOSS OF
REVENUE WHICH MIGHT BE PAID, INCURRED OR SUSTAINED BY REASON OF THE FAILURE OF
ANY PART OR ASSEMBLY WHICH MAY BE REPAIRED OR REPLACED IN ACCORDANCE WITH THE
TERMS OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages or limitation on how long an implied warranty lasts, so
the above limitation may not apply to you.
Limitation on how long an implied warranty lasts, so the above limitation may
not apply to you.
Distributor in the United States:
MERCEDES-BENZ USA, LLC.
One Mercedes Drive, P.O. Box 350
Montvale, New Jersey 07645-0350
www.MBUSA.com